The product was fine. The shipping records and customer service need work. I ordered 4items....only 1 arrived but acct showed all were shipped. I reached out to customer service by email (couldn’t locate a phone#) multiple times and received half answers or requests to provide information I has already offered or they should have known, such as what items were ordered (despite me providing the order # in my email). When 2 of the 3 missing items were finally sent, they arrived with a packing slip that showed all 4 items were in the box. The 4th item was eventually reported as out of stock and I was refunded for that item although it was still listed as in stock on the website.