FAQS
Once your order has been shipped, you'll receive a confirmation email with the tracking number. You can visit the FedEx website and enter the tracking number to check on the delivery status of your package.
Most orders are shipped from our warehouse within 3-5 business days from the date it was placed (pending stock availability). Once shipped, please refer to the FedEx website for tracking info and delivery status. Note: If the billing address does not match the shipping address, ScrapLife has the right to hold your package until verification has been made. Please read the section for further information.
If for any reason you are unsatisfied with your online ScrapLife.com purchase, you can return the item(s) to our warehouse within 30 days of your order date for a refund. Please read our Return Policy for detailed information regarding what can and cannot be returned. Note: Outlet items are final sale and cannot be returned for refund or site credit.
Before returning your package, please contact us at https://www.scraplife.com/contact-us/retail so that we can make notations on your account to inspect the item upon receipt.
Since we usually have a short fulfillment window, we aren't always able to make changes and/or cancellations once an order has been placed. Please contact us at https://www.scraplife.com/contact-us/retail and we'll do our best to accommodate your request.
Yes, you can purchase online egift cards good for purchases on ScrapLife.com. Please note that we do not sell or accept Under Armour gift cards.
The best way to place an order is to make it directly online. If you are having difficulty, you may contact us at https://www.scraplife.com/contact-us/retail. Ordering by phone, email, mail or fax is unavailable at this time.
Out of stock or back-ordered items will be restocked as quickly as possible. Please note that Outlet items will not be restocked.
We accept the following major credit cards: Visa, Mastercard, American Express and Discover Network. We also accept ScrapLife.com gift cards. We do not accept international credit cards, cash, CODs, personal or business checks, money orders, gift certificates, or Under Armour gift cards.
Please contact the shipping carrier immediately and be prepared to provide them with your tracking number. After speaking with the shipping carrier, please email us at support@scraplife.com and include your order # so that we can document the situation and assist you in recovering the lost package.
