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FAQs

General Questions

  • Are there exclusions for the promos/discount codes?
  • Promo codes can not be used on sale items or back-ordered items that are available for orders.

  • How Can I Track The Status Of My Order?
  • Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (UPS.com) and enter the tracking number to check on the delivery status of your package.
  • How Long Will It Take To Receive My Order?
  • Most orders are shipped from our warehouse within 3-4 business days from the date it was placed (pending stock availability). Once shipped, it's generally 2-3 business days via UPS Ground.  

  • Note: If the billing address does not match the shipping address, ScrapLife has the right to hold your package until verification has been made. Please read the section for further information.

  • What Is Your Return Policy?
  • If for any reason you are unsatisfied with your online ScrapLife.com purchase, you can return the unwanted items to our warehouse within 30 days of receipt for a refund or a free exchange. The 30-day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our Return Policy for detailed information regarding what can and cannot be returned. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.

  • The Item I Ordered Was Damaged, What Should I Do?
  • Before returning your package, please email us at support@scraplife.com and include your order # so that we can make notations on your account for faster processing.

  • Do You Offer The Purchase Of Gift Cards?
  • Yes, you can purchase online gift cards good for purchases on ScrapLife.com. Please note that we do not sell or accept Under Armour gift cards.

  • Can I Order By Phone, Email, Mail, Or Fax?
  • The best way to place an order is to make it directly online. If you are having difficulty, you may email support@scraplife.com. Ordering by phone, email, mail or fax is unavailable at this time.

  • Can I Make Any Changes Or Cancellations To My Order?
  • Since we have a short fulfillment window, we are unable to make changes and/or cancellations once an order has been placed.

  • An Item I Wanted Is Out Stock. Will You Get More In?
  • If an item is out of stock or back-ordered, we will do our best to replenish the stock of that item as quickly as possible.

Payment

  • What Forms Of Payment Do You Accept?
  • We accept the following major credit cards: Visa, Mastercard, American Express and Discover Network. We also accept ScrapLife.com gift cards. 

  • We do not accept international credit cards, cash, CODs, personal or business checks, money orders, gift certificates, Under Armour gift cards or gift cards issued by any of the above credit card companies.  

Shipping

  • The Tracking Number Says That My Order Has Been Delivered, But I Haven’t Received It Yet.  What Do I Do?
  • Please contact the shipping carrier immediately and be prepared to provide them with your tracking number. After speaking with the shipping carrier, please email us at support@scraplife.com and include your order # so that we can document the situation and assist you in recovering the lost package.

  • Do You Ship To PO Boxes, APOs And FPOs?
  • UPS will only accept shipments to a valid street address and will not deliver to P.O. Boxes.  Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

  • Please review our Shipping Policy for additional information.