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FAQ's

FAQ's

General Questions

  • Are their exclusions for the promos/discount codes?
  • Promo codes can not be used on sales items or back-ordered items that are available for orders.

  • How Can I Track The Status Of My Order?
  • Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (USPS.com or FEDEX.com) and enter the tracking number to check on the status of the delivery your package.
  • How Long Will It Take To Receive My Order?
  • Our website guarantees your order will leave our warehouse within 2-3 business days from the date it was placed. Once shipped: 2-3 business days.  

  • Note: When the billing address does not match the shipping address, Scrap Life has the right to hold your package until verification has been made. Please read the section for further information.

  • What Is Your Return Policy?
  • If for any reason you are unsatisfied with your online ScrapLife.com purchase, you can return the unwanted items to our warehouse within 30 days of receipt for a refund or a free exchange. The 30 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our for detailed information regarding what can and cannot be returned. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.

  • The Item I Ordered Was Damaged, What Should I Do?
  • Before sending in your package, please call our office during regular business hours so that we can make notations on your account for faster processing.

  • Do You Offer The Purchase Of Gift Cards?
  • Yes, and only gift cards purchased from ScrapLife.com

  • Can I Order By Phone, Email, Mail, Or Fax?
  • The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Order by phone, email, mail, or fax is unavailable at this time.

  • Can I Make Any Changes Or Cancellations To My Order?
  • In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.

  • An Item I Wanted Is Out Stock. Will You Get More In?
  • If an item is out of stock or backordered, we will do our best to replenish the stock of that item as quickly as possible.

Payment

  • What Forms Of Payment Do You Accept?
  • We accept the following major credit cards: VISA, Mastercard, American Express, and Discover Network. We do not accept international credit cards, cash, COD's, personal and business check, money orders, gift certificates, and gift cards (even those issued by any of the above credit card companies). We are working on adding PayPal to our website very soon.

Shipping

  • The Tracking Number Says That My Order Has Been Delivered, But I Haven’t Received It Yet. What Do I Do?
  • Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please email us to document the situation and to assist you in recovering the lost package.

  • USPS: 1-800- ASK-USPS (1-800-275-8777)

  • Do You Ship To APO, PO Boxes, And FPOs?
  • Yes, we do! We realize there is no State option for most APO and FPO addresses. Therefore, please select CA, NY, or AL if unlisted.